Customer Success

• NetSuite supplies a scalable cloud platform that supports rapid growth of Bloom & Grow across Asia and Australia.
• Bloom & Grow to manage its operations in real-time, with automated reporting and consolidated financials at its head office in Hong Kong and across five subsidiaries—in Singapore, Hong Kong, Malaysia, Australia and Mainland China.
• Multi-currency conversion capabilities and built-in tax compliance for local countries help simplify and streamline international operations.
• The deployment of NetSuite has been a morale booster for Bloom & Grow’s staff, transformed efficiency and effectiveness across the organization.
• Monthly financial close time slashed from several weeks to a matter of days.
• Anywhere, anytime access to finance, sales and customer data greatly improves productivity and decision-making.
• An invoice can now be raised within three clicks versus its previous highly customized, complex and lengthy process.
• NetSuite has eliminated the need for Bloom & Grow to pay software developer expenses, and removed the requirement to buy servers, pay server hosting fees and manage a firewall.
• New B2B website powered by NetSuite SuiteCommerce transformed content marketing capabilities and ensures customer satisfaction with real-time on-site stock availability.
• Advanced Inventory Management provides Bloom & Grow with enhanced and real-time insight that enabled the company to improve its stock turn and positively manage its cash flow.

Challenges

• Bloom & Grow’s previous ERP platform was hosted on servers in Hong Kong with VPN access from Bloom & Grow’s other offices, which often had technical issues.
• Previous system produced inconsistent data and the move to NetSuite has transformed data consistency, reporting and budget projections across the organization.
• Bloom & Grow personnel productivity suffered with frustrating and laborious business processes.
• Previous environment was not conducive to mobile access and could not support Bloom & Grow’s rapid growth.

Solutions

• Selected over solutions from MYOB and SAP, NetSuite had the flexibility, scalability, agility and speed of implementation that the company was looking for, as well as offering the cloud-based, ERP and multi-currency capable features that were essential to the organization.
• Bloom & Grow expects to use more NetSuite CRM capabilities and mobilize its sales teams across remote regions to process live sales orders on-site at customers’ retail stores.
• NetSuite mobile app is especially valuable for remote and on-the-go business management and transactions.